Disputes

Disputes

After contacting customer service, and in the absence of a satisfactory response within 1 month, the customer can contact “the Tourism and Travel Mediator”, whose contact details appear below:

→ in writing to:

Tourism and Travel Mediation

BP 80 303 75 823 Paris Cedex 17

→ Either on the website: www.mtv.travel

Whatever the means of referral used, the request must contain:

→ The postal, telephone and electronic contact details of the applicant,

→ The name and address and registration number at Sas Médiation Solution of the professional concerned,

→ A succinct statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why,

→ Copy of the prior complaint,

→ All documents enabling the request to be processed (purchase order, invoice, proof of payment, etc.)

The consumer can also submit a complaint on the online dispute resolution platform at the address below: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2 .show&lng=EN

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