Disputes After contacting customer service, and in the absence of a satisfactory response within 1 month, the customer can contact “the Tourism and Travel Mediator”, whose contact details appear below: → in writing to: Tourism and Travel Mediation BP 80 303 75 823 Paris Cedex 17 → Either on the website: www.mtv.travel Whatever the means of referral used, the request must contain: → The postal, telephone and electronic contact details of the applicant, → The name and address and registration number at Sas Médiation Solution of the professional concerned, → A succinct statement of the facts. The consumer will specify to the mediator what he expects from this mediation and why, → Copy of the prior complaint, → All documents enabling the request to be processed (purchase order, invoice, proof of payment, etc.) The consumer can also submit a complaint on the online dispute resolution platform at the address below: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2 .show&lng=EN ​